Frequently Asked Questions (FAQ)

Frequently Asked Questions

1. How long does shipping take?

Orders are processed within 24-48 hours. Standard express shipping takes 3 to 7 business days depending on your delivery location.

2. What payment methods are accepted?

We accept all major payment methods including UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards (Visa, Mastercard, RuPay), NetBanking, and Cash on Delivery (COD) on eligible items.

3. What is your return policy?

We offer a 30-day money-back guarantee on all defective, damaged, or unsatisfactory items. Simply email us at support@nuvio.net.in with your order number and photos/videos of the issue.

4. How can I contact customer service?

You can reach our friendly support team 24/7 at support@nuvio.net.in. We strive to reply to all inquiries within 12-24 hours.

5. Can I modify or cancel my order?

If you need to change or cancel your order, please email us immediately within 2 hours of placing it. Once dispatched, orders cannot be cancelled in transit.